Frequently asked questions (FAQ)
What are the shipping costs?
Tracked shipping is free for all orders! All tax and import duties are already payed.
How long will it take to receive my order?
Order Processing Time
All orders are processed within one (1) to three (3) business days from the date of purchase.
Orders submitted before 2:00 PM Eastern Standard Time (EST) on regular business days (Monday through Friday, excluding public holidays) are typically processed on the same day. Orders placed after the 2:00 PM cut-off time will be processed on the following business day.
Shipping Method – Tracked Delivery
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number to follow your shipment.
- USA: Estimated delivery timeframe ranges from five (5) to ten (10) business days, depending on the destination and item availability.
- Please note that delivery times may vary slightly due to factors such as regional logistics networks, courier service levels, and public holidays.
Total Estimated Delivery Time
Taking both processing and shipping into account, the total estimated time from order placement to delivery is approximately six (6) to thirteen (13) business days.
Which Payment Methods do you accept?
Your security is our priority. All payments are processed using encrypted and PCI-compliant payment gateways to protect your personal and financial information.
We currently accept the following payment methods, in order:
- American Express (Amex)
- Apple Pay
- Google Pay
- Mastercard
- Shop Pay
- UnionPay
- Visa
All transactions are processed in United States Dollar (USD) unless otherwise stated.
What should I do if my order is delayed?
Delays can occasionally happen. We appreciate your understanding. If you have any questions, please contact usvia our contact form or via info@twoguard.com.
How can I contact customer service?
Delays can occasionally happen. We appreciate your understanding. If you have any questions, please contact us via our contact form or via info@28thclub.com. You can also reach us by phone at +1 631 970 4515.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possiblevia ourcontact form or via info@28thclub.com.